Refund Policy
Last Updated: June 26, 2026 • Framework for Bespoke Engagements
Before requesting a refund
This guidance supplements the page content and the signed proposal, SOW, invoice, or service agreement that governs a specific engagement.
What clients should do
- •Raise a written concern with the relevant invoice, milestone, deliverable, and requested remedy.
- •Allow a reasonable cure period for verified delivery issues where the engagement permits correction.
- •Keep all cancellation requests in writing and identify the effective date requested.
amitrana safeguards
- •Work already performed, reserved capacity, approved milestones, and third-party costs may be excluded from any discretionary resolution.
- •A refund review does not transfer ownership of unpaid deliverables or grant a right to use unfinished work.
- •The signed SOW and applicable payment processor terms control if they provide more specific conditions.
For a binding interpretation, use the applicable signed agreement. Questions, notices, and data requests can be sent to support@amitrana.tech or hello@amitrana.tech. See also Terms & Conditions.
1. Strategy Work & Discovery non-refundability
Initial audits, technical blueprints, architecture diagrams, and custom strategy roadmaps are delivered in the initial phase of our contracts.
Because these deliverables represent pure intellectual work and professional research hours, all fees paid for discovery and strategy sessions are strictly non-refundable once work has commenced or details have been delivered to the client.
2. Project Cancellations & Milestone Payments
Our implementation contracts are structured around milestones or recurring monthly retainers:
- Milestone Retainers: Clients may cancel an active contract before a milestone begins. Any fees allocated to a milestone that has already commenced or been signed off are non-refundable.
- Monthly Retainers: Monthly retainer cycles require a 30-day written cancellation notice. Payments processed for the current billing cycle are non-refundable, and services will continue until the end of the active billing period.
3. Service-Specific Refund Conditions
Web Development & Custom Apps
Refunds are not granted once source code is deployed to a staging/production server or when repository ownership is shared. In case of significant, verified, and unrectified deviations from the agreed Statement of Work, a partial refund may be calculated based on the incomplete scope.
Search Engine Optimization (SEO) & Local SEO
Search algorithms, competitor updates, and indexing timelines are out of our direct control. We do not offer refunds based on specific ranking shifts or traffic fluctuations. SEO fees cover campaign activities, reporting, link procurement, and content optimizations.
AI Integrations & Workflow Automation
Automations are dependent on third-party service stability (e.g., OpenAI, n8n, Make). We are not responsible for API schema changes or outages. Fees for designing and building workflows are non-refundable once delivered and verified in test environments.
4. Resolution Requests
If you believe there has been a billing discrepancy, or a delivery failure has occurred, please write to our support desk. We will evaluate the dispute and respond with a proposed resolution structure within 10 business days.